I had a fantastic experience at Grand Hotel Casselbergh. the hotel's location is simply perfect for anyone wanting to explore Bruges, as it's just a short walk to the main attractions. The breakfast was a highlight for me, offering a great variety, including some good Belgian waffles. The atmosphere, especially in the spa area, was serene and calming. though there were a few minor hiccups with parking, overall, I truly enjoyed my stay.
Rooms
10.0
I stayed in a Superior Double Room, and it was stunning. spacious with both a shower and a bath, complemented by luxurious L’Occitane toiletries. The antique details and modern bathroom made my stay even more special.
Service
10.0
The staff showed really good attention to detail. from the friendly reception to accommodating my special requests. They clearly understand how to ensure guests have a pleasant experience.
Location
10.0
The hotel is centrally located, just steps away from the main square. it was so convenient for sightseeing, allowing me to explore Bruges easily. I loved how tranquil it felt despite being so close to the buzz of the town.
Dining
10.0
Breakfast was served in a lovely setting, and the spread included everything from freshly squeezed juices to delicious local specialties. even the coffee was great. I could have eaten there all morning!
Facilities
8.0
The spa facilities, particularly the sauna, were lovely. a perfect way to unwind after a day of exploring. Just a small note, the parking situation could be better communicated for larger vehicles, but I found the overall amenities satisfying.
Edward
United Kingdom,
March
2025
5.8/10
My stay at the Grand Hotel Casselbergh was quite enjoyable, thanks to its fantastic location right near the main attractions. The breakfast buffet stood out with its impressive variety, featuring local options that were both hearty and fresh. However, I found the absence of complimentary bottled water a bit surprising, and my room had some minor cleanliness issues upon arrival. Overall, I would definitely return to this beautiful hotel, especially for its charming atmosphere and attentive staff.
Rooms
8.0
My room was spacious and comfortably appointed, blending traditional decor with modern comforts. However, I did notice some dust under the beds upon checking in.
Service
9.0
The staff were friendly and went above and beyond to help with my inquiries and recommendations for exploring the city.
Location
10.0
The hotel is ideally positioned just a stone's throw from the main square and canals, making it easy to explore Bruges on foot.
Dining
9.0
Breakfast was a highlight of my stay, featuring an excellent selection that included freshly squeezed juices and local favorites.
Facilities
9.0
The wellness center was a nice touch as it provided a relaxing atmosphere after a long day of sightseeing.
Hudson
United Kingdom,
February
2025
6.0/10
I had a lovely stay at the Grand Hotel Casselbergh, largely thanks to its stunning Christmas decorations and ideal location just a stone's throw from Burg Square. The breakfast was a highlight, featuring delicious options like Belgian waffles and fresh fruit, though I did find the layout a bit chaotic. The luxurious public areas and friendly staff made up for any minor inconveniences I encountered during my visit.
Rooms
8.0
The room I stayed in was comfortable with tasteful decor, including a large bed, and offered a pleasant view. However, some aspects felt quite basic and could have benefited from additional amenities.
Service
9.0
The staff were attentive and friendly, providing a personal touch to my experience which I really appreciated. They seemed genuinely invested in making my stay enjoyable.
Location
10.0
The hotel's central location was perfect for exploring Bruges, with all major attractions just a short walk away. I loved being so close to everything the city has to offer.
Dining
8.0
Breakfast offered a wide selection of tasty options that catered to different preferences. However, the organization during breakfast could be improved to create a more streamlined experience.
Facilities
7.0
While the hotel had excellent shared spaces like the bar and lounge, I did notice some shortcomings, like the gym's proximity to the massage area, which affected the overall experience.
Emily
United Kingdom,
December
2024
5.0/10
I had a lovely stay with a beautiful view of the canal, though my experience was marred by slow check-in and maintenance issues in my room. The breakfast spread was fantastic and kept me energized for my adventures around Bruges, yet I felt let down by the lack of responsiveness from staff regarding my concerns.
Rooms
6.0
My room was average sized and featured a comfortable queen bed. The bathroom was well-appointed with both a tub and a separate shower, adding a touch of luxury. However, I encountered a significant issue with a clogged sink upon arrival, which took far too long to resolve.
Service
5.0
While I appreciated the friendly demeanor of some staff, the service was inconsistent. Check-in was painfully slow, and when I reported issues with my room, the response was less than satisfactory, making for a frustrating experience overall.
Location
9.0
The hotel's location is ideal. It's just a short walk to the main square and all the central attractions of Bruges, making it easy to explore this picturesque city.
Dining
9.0
The breakfast offering was really good, featuring a wide variety of hot and cold foods. I particularly enjoyed the freshly squeezed juices and Belgian waffles, which were a highlight of my mornings.
Facilities
8.0
The public areas were beautifully decorated, exuding a luxurious feel that I loved. Even though I didn't use the spa, guests spoke highly of its serene atmosphere, perfect for unwinding after a day of sightseeing.
Taylor
United Kingdom,
November
2024
5.6/10
I had a great stay at Grand Hotel Casselbergh in Bruges! The hotel is perfectly located in the heart of the city, making it super easy to explore all the must-see attractions which were just a short walk away. My room was comfortable and well-maintained, although the construction noise from the new wing was a bit distracting at times. Breakfast was a standout with tons of options, but I did think the pricing was a tad steep. Overall, I would definitely recommend it.
Rooms
8.0
My room was really clean and comfortable, plus the modern design was nice. However, I did notice some noise from the construction in the new building above me.
Service
9.0
The staff were super friendly and helpful, addressing any requests I had promptly. I appreciated their attention to detail, especially when it came to room cleaning.
Location
10.0
I loved the central location! It made sightseeing a breeze as everything was within walking distance of the hotel.
Dining
6.0
Breakfast offered a great variety, featuring local delights like Belgian waffles, but I felt €30 per head for a buffet was quite high, so I opted to eat out nearby instead.
Facilities
8.0
The hotel had solid facilities including room service and a sauna, which I enjoyed after walking around all day. Parking was secure and convenient, although it did come at a cost.